Everyone knows that the customer support function is generally filled by well-meaning but incompetent rubes. Here's my latest conversation with Lexmark about my venerable X83:
I said this:
Is there any way to fix this problem? Why do you provide high resolution scanning options if it's not possible to use them?
The response was:
As the Mac OS 10.3 is a new operating system, currently the drivers for Panther are not available. I apologize for any inconvenience that may have been caused to you. We cannot give any specific date regarding release of drivers. Updated drivers will be available on the Lexmark website www.lexmark.com. However, you may use the following information to install the printer driver.
... followed by a description of how to add a printer to my OS X system. You'll note that I didn't mention the word "printer" in my email message, and they didn't mention the word "scanner" in their reply. Sublime.
I think my email was concise and to the point. It would have been easy for anyone familiar with the software in question to verify the problem and either confirm that it exists, or throw the ball back in my court. I also asked two questions, one of them slightly rhetorical. Neither was answered. This is why you don't want to buy anything from Lexmark.